Partner Business Exchange
Payment Tracking and Timelines
Issue
A complicated chain of communication has resulted in partners not receiving adequate information about pending payments and status of bills. In the past, some partners who wish to determine the status of a payment have been directed by Regional Offices to call ASC directly. However, ASC cannot readily describe reasons for delays and then direct partners to contact project management in the Regional Office.
What’s being done
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Development of process memo or letter.
A letter to the field is currently being developed that would clearly articulate process points and reaffirm the program manager roles with invoicing and payment tracking.
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Training.
The PBX is collaboratively developing a Billing Quick Guide that would be incrporated into the Program Manager’s desk guide. Specific to this training, would be the 12-elements that must be included in an invoice.
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